Soul777 Privacy Policy – Your information is always safe with us

When you use the soul777.im website, you share certain information with us. You have the right to know what data is collected, where it is stored, and how it is used. soul777 believes that privacy is a fundamental right.

This Privacy Policy applies to all soul777 services — the website, mobile browser version, and any associated services. The policy has been written in Bengali so that our Bangladeshi members can understand it with ease.

By creating an account or browsing soul777, you agree to this Privacy Policy. We keep this policy up to date, and members are notified of any significant changes.

Soul777 collects two types of data – information you provide directly, and information collected automatically as you use the website.

Information You Provide Directly:

• Identity Information: Full name, date of birth, nationality
• Contact Information: Mobile number, email address
• Login Information: Username and encrypted password
• Payment Information: bKash/Nagad/Rocket number (not stored — used for verification purposes only)
• Identity Documents: A copy of your NID or passport for KYC verification (where required)

Automatically Collected Information:

• IP address & device type
• Browser Type & Operating System
• Time spent on each page
• Game history & betting patterns
• Login Time & Location (approximate)

Soul777 uses collected data solely for specific, legitimate purposes. No information is ever used for unnecessary or unethical ends.

• Account Management: Account creation, login verification, and password reset.
• Service Delivery: Keeping gaming services running, storing betting history, and processing bonuses.
• Payment Processing: To process deposits and withdrawals.
• Security: Fraud detection, multi-account prevention, and AML monitoring.
• Support: To resolve issues through customer support.
• Improvements: To improve your platform experience and performance.
• Legal Obligation: To comply with regulatory authority directives.
• Contact: Important updates, security alerts, and (where consent is given) promotional messages.

Soul777 does not sell your personal data. However, in certain specific circumstances, limited information may be shared with authorized parties:

• Payment Processors: Necessary information is shared with bKash, Nagad, or Rocket to process transactions. These providers operate under their own privacy policies.
• Technology Partners: Server operations and security service providers. These parties are contractually bound to maintain data confidentiality.
• Legal Authorities: Information may be disclosed in compliance with a valid court order or official government directive.
• AML Monitoring: We are legally required to report suspicious transactions to the relevant regulatory authorities as part of our anti-money laundering obligations.

Soul777 never sells or shares your data without consent — not with advertising companies, data brokers, or any other third parties.

Soul777 employs industry-leading security technology to protect your data. Our security layers include:

• 256-Bit SSL Encryption: All data transmitted from your browser to our servers is encrypted, making it virtually impossible for hackers to access.
• Password Hashing: Your password is never stored in plain text — we use strong cryptographic hashing to keep it secure.
• Two-Factor Authentication (2FA): OTP verification at login provides an additional layer of security for your account.
• Firewall & DDoS Protection: Protection against unauthorised access and attacks on our servers.
• Regular Security Audits: Regular audits are conducted by independent third-party security specialists.
• Data Backup: Your data is securely backed up to ensure it is never lost due to any technical issues.

Cookies are small text files stored in your browser. soul777 uses cookies for a variety of purposes.

You can manage cookies through your browser settings. However, disabling essential cookies may prevent soul777 from functioning properly.

At soul777, you have full control over your own data. You may exercise the following rights:

To exercise these rights support@soul777.im— email us and we will respond within 30 days. Please note that some data may need to be retained due to legal obligations.

Soul777 does not retain data longer than necessary. Retention periods depend on the type of information and applicable legal requirements.

• Active Account Data: Retained for the duration of your active account.
• Transaction Records: For legal compliance purposes, 5 years after the last transaction.
• KYC Documents: Up to 3 years after account closure (in accordance with AML regulations).
• Support chat history: 2 years after the issue is resolved.
• Browsing Logs: Automatically deleted after 6 months.
• Closed Account Data: Deleted 3 years after account closure (unless required by law).

No one under 18 is permitted to open an account on soul777. We take the protection of minors extremely seriously.

• Your date of birth is verified at the time of registration.
• Proof of age may be requested in cases where there is reasonable doubt.
• If any account holder is found to be under 18, the account and all associated funds will be permanently forfeited.
• Soul777 does not knowingly collect any information from minors.

For any questions, complaints, or to exercise your rights regarding this Privacy Policy, please contact us through the following:

• Email: support@soul777.im
• Live Chat: Live chat button at the bottom-right corner of the website
• Support Hours: 24 hours a day, 7 days a week, in Bengali

We aim to respond to all privacy-related requests within 30 business days. Complex requests may take a little longer, but you will be kept informed throughout.

Soul777 may update this Privacy Policy at any time. When changes are made, the updated date on the website will reflect accordingly. Members will be notified by email for any major changes.